Legal documentation

Fuji9win's Privacy Policy – Our Commitment to Protecting Your Data

Fuji9win believes your personal data belongs to you. In this Privacy Policy, we clearly explain what data is collected, why it is collected, and how it is kept secure.

Last Updated: 1 January 2026
SSL 256-bit Encryption
Never sold to third parties
Secure Data Storage
Information Under Your Control
256-bit
SSL Encryption Standard
0
Sale of Data to Third Parties
24Hours
Continuous data monitoring
5 Year
Data Protection Experience

Why Is Your Data Safe with fuji9win?

A quick overview of our core pillars of privacy protection

Highest-Grade Encryption

Fuji9win uses SSL 256-bit encryption technology. Every transaction and piece of personal information is protected at the highest security level — equivalent to international banking standards.

No Sale of Data to Third Parties

We never sell your personal information to advertisers or third parties. Sharing your data with anyone outside of legal obligations is strictly against fuji9win's policy — no exceptions.

Your Data, Your Control

At fuji9win, you decide what information to keep, update, or delete. You always have full control over your personal data.

Secure Servers & Data Centers

Your data is stored in internationally certified secure data centers, with 24/7 monitoring and automated backup systems ensuring your information is never lost.

Restricted Internal Access

Only authorized personnel can access your data, and only for their specific responsibilities. Every access is logged and regularly audited, eliminating the risk of internal misuse.

Immediate Breach Notification

In the event of an unexpected data breach, fuji9win will notify affected users via email or SMS within 72 hours and take all necessary protective measures.

Important: This Privacy Policy applies to the fuji9win website, mobile app, and all associated services. By using fuji9win, you are considered to have accepted this policy.

01
Scope & Applicability

Fuji9win (referred to herein as "we" or "the platform") is an online gaming and Sports Betting platform that has earned the trust of millions of Bangladeshi members since 2019. We believe your privacy is a fundamental right — not a privilege.

This Privacy Policy ("Policy") explains how fuji9win collects, processes, stores, and protects your personal information. This Policy applies to the following services:

  • The fuji9win website (fuji9win.net) and all its subdomains
  • Fuji9win Android & iOS mobile app
  • Customer support via live chat, email, and phone
  • Promotional email, SMS, and push notification services

If you have any questions after reading this policy, feel free to reach out to our support team. We're ready to answer everything in plain, simple language.

Please Note: If this Privacy Policy is updated, the date at the top of the page will reflect the change. For significant updates, you will be notified by email in advance.
02
What Information Is Collected

Fuji9win only collects information that is necessary to provide its services, ensure security, and meet legal obligations. Details are outlined below:

Data Type Example When It Is Collected
Identity Information Name, date of birth, NID/passport number During registration and KYC verification
Contact Information Email, mobile number, address At the time of account creation
Financial Information BKash/Nagad number, bank account Deposit/Withdrawal Hours
Gaming Activity Bet history, wins/losses, login times Duration of Platform Use
Device information IP address, device model, OS, browser Automatically at Every Session
Communication Records Chat logs, support tickets, emails Support Contact Hours

We never collect sensitive information that isn't necessary — such as religious beliefs, political opinions, or health data. However, if you voluntarily share any information under our responsible gaming policy, it is stored securely.

03
How Your Information Is Used

Fuji9win uses your collected data only for specific, legitimate purposes. The key reasons we use your data are:

  • Account Management: For registration, login verification, password recovery, and account security.
  • KYC & Identity Verification: Identity verification is carried out in compliance with legal requirements to prevent fraud, money laundering, and underage participation.
  • Transaction Processing: To process deposits, send withdrawals, and issue bonuses.
  • Customer Support: To respond to your complaints, questions, or requests and resolve any issues.
  • Personalized Experience: To show you game suggestions, promotional offers, and content tailored to your preferences.
  • Security & Fraud Prevention: To detect suspicious activity and protect your account.
  • Legal Compliance: To fulfill legal requests from government or regulatory authorities.
  • Service Improvement: To analyze platform performance and develop new features.
Our commitment to transparency: fuji9win will never use your information beyond what is listed above. Your consent will be obtained before your data is used for any new purpose.
04
Data Sharing Policy

Fuji9win never sells, rents, or exchanges your personal information with advertisers or unnecessary third parties. However, data may be shared in the following limited circumstances:

  • Payment Processors: Only the financial information necessary to process transactions is shared with bKash, Nagad, Rocket, or your bank.
  • Technology Service Providers: With cloud storage, cybersecurity, or analytics service providers — all bound by strict confidentiality agreements.
  • Legal Authorities: Specific information may be required to be disclosed in response to court orders, government investigations, or legal obligations.
  • Fraud Prevention Agencies: Limited data may be shared with recognized fraud prevention agencies within the gaming industry.
  • Business transfers: In the event of a change of ownership or merger of fuji9win, the new owner will be bound by this policy.

Before sharing any information with a third party, we ensure they adhere to the same high standards of privacy protection that we do.

05
Data Security Measures

Fuji9win applies multiple layers of security to protect your data. This isn't a single measure — it's a comprehensive security framework:

  • SSL/TLS Encryption: All communication between your browser and our servers is encrypted with 256-bit SSL.
  • Password Hashing: Your password is never stored in plain text — we use industry-standard bcrypt hashing.
  • Two-Factor Authentication (2FA): OTP-based two-factor authentication is available for an added layer of account security.
  • Firewall & DDoS Protection: Our servers are protected by enterprise-grade firewalls and DDoS mitigation systems.
  • Regular Security Audits: Third-party cybersecurity experts conduct regular penetration testing and audits.
  • Staff Training: All our staff receive regular data protection training and are bound by confidentiality agreements.
Warning: No method on the internet is 100% secure. Stay vigilant — never share your password or OTP with anyone. fuji9win will never ask for your password over the phone or by email.
06
Cookies & Tracking Technologies

Fuji9win uses cookies and similar tracking technologies on its website and app. These help improve your browsing experience and keep the platform running smoothly.

Types of cookies fuji9win uses:

  • Essential Cookies: For maintaining login sessions, security verification, and core platform functionality. These cannot be disabled.
  • Performance Cookies: For monitoring page load speed, error detection, and server performance.
  • Functional Cookies: To remember your language preference, timezone settings, and game suggestions.
  • Analytical Cookies: To understand which features are most used and how users navigate the platform.

You can disable non-essential cookies from your browser settings. Keep in mind that doing so may limit certain features on the platform.

07
Your Rights

As a registered member of fuji9win, you have the following rights over your personal data:

Right to Access Your Data
You may request to see what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
Under certain circumstances, you may request that your data be deleted.
Right to Object to Processing
You may object to the use of your data for specific purposes.
Right to Data Portability
You can request a download of your data in a standard, portable format.
Right to Restrict Processing
You may request a temporary suspension of data processing while an investigation is ongoing.

To exercise these rights support@fuji9win.net-. We aim to respond within 30 business days. Please note that certain data may not be deleted or may have restricted access where required by legal obligations or fraud investigations.

08
Data retention period

Fuji9win does not retain your data beyond what is necessary. Retention periods for different types of data are outlined below:

Data Type Retention Period Reason
Account & Identity Information 5 Years After Account Closure Legal Obligations & Audits
Financial transaction records 7 years Tax & Financial Regulatory Requirements
Gaming History 3 years Dispute Resolution & Service Improvement
Customer support conversations 2 Years Service quality assurance
Marketing preferences Until Consent Is Withdrawn Personalized communications
Log & Device Information 90 Days Security Monitoring

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

09
Protection of Minors

Fuji9win strictly prohibits anyone under 18 from using the platform. We do not knowingly collect or process any personal information from minors.

  • Age verification is mandatory at the time of registration.
  • Age is verified during the KYC process using a national ID or passport.
  • If an underage account is identified, it is immediately closed and all associated data is deleted.
  • If parents suspect their child is using fuji9win, please contact us immediately at support@fuji9win.netto get in touch.
For Parents: To learn more about responsible gaming, Responsible Gaming Visit our page.
10
Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. We take every complaint seriously.

Contact channels
Live Chat: Log in to the platform to access 24/7 live chat support
Response Time: Standard requests: 3–5 business days; urgent matters: 24 hours

If you believe we have violated your data protection rights and a resolution with us was not possible, you have the right to lodge a complaint with the relevant data protection authority.

Play on a secure platform and enjoy with complete peace of mind!

Your data is fully protected at fuji9win. Register now and start a gaming experience you can trust.

Licensed Platform
Adherence to International Standards
SSL Encryption Protection
Your Data Is Completely Secure
24/7 Support
We're here whenever you need us
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